Repair and Product Support
Please see below for information regarding repair and product support.
Repair Resources
Schedule a repair or find a repair location. Please note that we cannot provide warranty service for any products not sold by Canadian Authorized Dealers.
See a full list of dealers.
To receive service for your camera, we suggest that you send your camera directly into FUJIFILM Canada for an evaluation. Please ship your product via a carrier service with a means of tracking your package to the address below.
In the packaging please include:
A copy of a dated proof of purchase (Limited one year warranty on all Fujifilm digital cameras from date of purchase).
A note with a brief description of problem or service requested along with your contact information including a telephone number, shipping address and email address.
Do not send batteries or accessory items.
If your unit is covered under warranty, you will receive an acknowledgment via email. If your unit is not covered under warranty, you will receive an estimate via email for the repair prior to any work being done. We also ask that you fill out our service form (see link below) and include it with your camera.
Camera Service Form
REPAIR LOCATION
SCHEDULE A REPAIR
OR CHECK & CLEAN SERVICE
Contact Us
Please use any of the methods below to contact us with any service or support related questions.
CALL
1-800-461-0416
Please follow the prompts for language preferences.
Once your language is chosen:
PRESS OPTION #1
If you are an FPS member
PRESS #2
To connect with our Camera Repair Department
WRITE
FUJIFILM CAMERA SERVICE/REPAIR
600 Suffolk Court Mississauga,
Ontario L5R 4G4
Attn: Camera Repair Dept.